Richard Serino on Leadership in Crisis Communications

At the International Association of Emergency Managers annual conference in October 2016, Domestic Preparedness Advisor Anthony Mangeri sat down with Richard Serino, distinguished visiting fellow at Harvard’s National Preparedness Leadership Initiative, to discuss leadership as it relates to crisis communications.

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Anthony S. Mangeri

Anthony S. Mangeri, MPA, CPM, CEM, has been an active practitioner in emergency management for over 35 years. He currently holds the position of chief operating officer and principal at the Mangeri Group, LLC, and serves as the president of Region 2 of the International Association of Emergency Managers (IAEM). Before his current role, Anthony was the assistant vice president for mitigation and resilience at The Olson Group Ltd. He also was a town manager, where he led the community’s response to the COVID-19 pandemic. He managed local emergency preparedness, disaster recovery operations, and was instrumental in establishing a municipal police department. For over a decade, he held the position of New Jersey’s state hazard mitigation officer, where he developed systems to identify hazards, prioritize risks, and mitigate threats. During the 9/11 attacks, he played a crucial role as the operations chief at the New Jersey Emergency Operations Center, coordinating the state’s response to the World Trade Center attacks. He has also dedicated over 35 years as a volunteer firefighter and emergency medical technician. Anthony holds a Master of Public Administration from Rutgers University and completed a fellowship in Public Health Leadership in Emergency Response. He is a Certified Professional Coach and actively contributes to the emergency management community. Currently, he serves on the IAEM-USA Board of Directors and is a member of the Board of Governors of the Philadelphia InfraGard Members Alliance.

Richard Serino

Richard Serino, is a distinguished visiting fellow at Harvard School of Public Health, National Preparedness Leadership Initiative. He was appointed by President Barack Obama and confirmed by the Senate as the Federal Emergency Management Agency’s (FEMA) 8th deputy administrator in October 2009 and served until 2014. He responded to over 60 national disasters while at FEMA. During Super Storm Sandy, he was the lead federal area commander for New York and New Jersey. Prior to his appointment as deputy administrator, he spent 36 years at Boston Emergency Medical Services, where he became chief and oversaw 35 mass causality incidents. He also served as the assistant director of the Boston Public Health Commission. He is currently a senior advisor for numerous organizations such as Airbnb and the MIT Urban Risk Labs. He attended Harvard University’s Kennedy School of Government Senior Executives in State and Local Government program, completed the National Preparedness Leadership Initiative (a joint program of the Harvard School of Public Health and the Harvard Kennedy School of Government), and graduated the Executive Leadership Program, Center for Homeland Defense and Security at the Naval Postgraduate School.

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